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Customer Service (1)人 工资待遇:面议
上班地点:
宁波发布时间:2009-8-31 16:31:00
招聘要求

Job Profile

岗位描述
 
 
 
Position:
职位:
Customer Service in Ningbo Office
 
Company:
公司名称:
Shanghai COSCO VOTG Tanktainer Co., Ltd.
 
Date of Profile:
日期:
2009-08-31
 
Reporting to:
直接主管:
Customer Service Officer
 
Purpose of job:
工作目标:
To make the documentation as per the demands of operator, assist O/P Manager or Officer to follow up O/P documentation procedure smoothly, improve the service level to meet the demands of customers.
 
 
Job Function:
工作职责:
¨          In charge of operation jobs for export, import and domestic logistic flow;
¨          Tank equipment control;
¨          Communication with customers/shipping agency in daily job;
¨          Assist Finance Department for any of O/P documentation.
¨          Any other jobs requested by O/P Manager or Officer
 
 
Key Performance Indicators:
关键绩效指标:
¨          Number of accidents caused by the personal fault without following up the procedure and regulations;
¨          Number of complaints from customers caused by the personal mistakes after investigation from the company;
¨          Personal error in daily operation jobs;
¨          Number of shpts or ISO Tank figures handled per month or year.
 
 
Decision-Making:
决策范围:
Suggestions to O/P Manager or officer for improvement of operation management and procedures
 
 
Dimensions:
职责范围:
NA
 
 
 
 
Skills & Knowledge:
技能知识:
¨          Female aged between 28 - 35
¨          College degree, major in Chemical / Logistics is preferred;
¨          2 years working experience in freight forwarding or logistics field, ISO Tank handling experience will be a plus;
¨          CET-4
¨          Good command both in spoken and written English & Chinese;
¨          Good Microsoft office skills;
¨          Good communication skills;
¨          Independent and team player.
 
 
Internal Contact:
内部联系:
¨          Sales  & Marketing Department;
¨          Finance & HR Department;
¨          Procurement Department.
 
External Contact:
外部联系:
¨          Customers;
¨          Relevant suppliers.
有效期限
90天
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