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招聘对象
Customer Service (1)人 工资待遇:面议
上班地点:
宁波发布时间:2009-8-31 16:31:00
招聘要求

Job Profile

岗位描述
 
 
 
Position:
职位:
Customer Service in Ningbo Office
 
Company:
公司名称:
Shanghai COSCO VOTG Tanktainer Co., Ltd.
 
Date of Profile:
日期:
2009-08-31
 
Reporting to:
直接主管:
Customer Service Officer
 
Purpose of job:
工作目标:
To make the documentation as per the demands of operator, assist O/P Manager or Officer to follow up O/P documentation procedure smoothly, improve the service level to meet the demands of customers.
 
 
Job Function:
工作职责:
¨          In charge of operation jobs for export, import and domestic logistic flow;
¨          Tank equipment control;
¨          Communication with customers/shipping agency in daily job;
¨          Assist Finance Department for any of O/P documentation.
¨          Any other jobs requested by O/P Manager or Officer
 
 
Key Performance Indicators:
关键绩效指标:
¨          Number of accidents caused by the personal fault without following up the procedure and regulations;
¨          Number of complaints from customers caused by the personal mistakes after investigation from the company;
¨          Personal error in daily operation jobs;
¨          Number of shpts or ISO Tank figures handled per month or year.
 
 
Decision-Making:
决策范围:
Suggestions to O/P Manager or officer for improvement of operation management and procedures
 
 
Dimensions:
职责范围:
NA
 
 
 
 
Skills & Knowledge:
技能知识:
¨          Female aged between 28 - 35
¨          College degree, major in Chemical / Logistics is preferred;
¨          2 years working experience in freight forwarding or logistics field, ISO Tank handling experience will be a plus;
¨          CET-4
¨          Good command both in spoken and written English & Chinese;
¨          Good Microsoft office skills;
¨          Good communication skills;
¨          Independent and team player.
 
 
Internal Contact:
内部联系:
¨          Sales  & Marketing Department;
¨          Finance & HR Department;
¨          Procurement Department.
 
External Contact:
外部联系:
¨          Customers;
¨          Relevant suppliers.
有效期限
90天
 
招聘对象
Customer Service/Operator (1)人 工资待遇:面议
上班地点:
上海,天津发布时间:2008-3-19 16:50:00
招聘要求
Job Function: 工作职责:-The all operation jobs for export and import shpt included the relative document jobs and domestic logistic flow; -Assist to O/P Manager or officer for any of O/P Jobs; -Communication with customers/VOTG/RMI in daily jobs; -Assist to Finance Dept for any of O/P documentation with checking figures and operation situations; -In charge of various shipping documentation and job sheet; -Report to O/P manager or officer as requested in procedure; -Carry out the demands from O/P manager or officer。 Key Performance Indicators: 关键绩效指标:-Number of shpts or ISO Tank figures handled per month or year; -Personal error in daily operation jobs; -Number of complaints from customers caused by the personal mistakes after investigation from the company; -Number of accidents caused by the personal fault without following; -Up the procedure and regulations。 Decision-Making: 决策范围:-Suggestion to O/P Manager or officer for service providers selection; -Suggestions to O/P Manager or officer for improvement of operation management and procedures。 Skills &; Knowledge: 技能知识: -Education with college or above; -About one year or above working experience in freight forwarding or logistics field; -Good knowledge for sea and road transportation as well as the equipments; - Knowledge of chemical will be an advantage。 - Knowledge for ISO Tank handling and technical issue will be an advantage。 -Proactive and customer oriented; -Good command of English both verbal and written; -Good PC skills; -Good communication and interpersonal skills; -Work independently。
有效期限
100天
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